What is the GroupCamp Partner Program and how does it work? How do billing and discount work?
To become a GroupCamp Partner you need to own a GroupCamp account.
Once your application is approved, you can start reselling the GroupCamp services and bill your clients while receiving a discount.
GroupCamp will bill you and provide you with all the product support you need.
The Partner Program provides you with a Reseller application that will allow you to manage all your clients accounts. You will also get access to GroupCamp marketing tools.
Where do I join the GroupCamp Partner Program?
First, create you GroupCamp account and then fill the form here.
Who bills who?
You can bill your customer monthly, quarterly or even yearly. Currency and methods of payment are also up to you.
You may bill additionnal services like training or support. The content and amount of your bills is at your own discretion. Indeed, agreements related to partner services are signed exclusively by the Customer and the Partner.
GroupCamp will bill you every month for each customer you have. The invoice date depends entirely on the anniversary date of your customer's acccount.
For example: If your customer account was created on March 15, then the monthly billing date for this customer will be April 15, May 15, June 15 etc...
Your prepaid account (and/or your credit card) will be debited and a bill will be issued.
What about VAT?
If you company is not based in the EU. You are invoiced without VAT.
If your company is based in the European Union, your payments will automatically be labelled in Euros. If you have filled your intra-community VAT number, you will be invoiced without VAT.
If you do not provide a valid Intra-community VAT number.The VAT rate of your country will apply.
How do I pay GroupCamp?
Each reseller has a reseller prepaid account. You can add funds by credit card to this prepaid account. A credit card can be registered in your account in order to automatically add funds to your reseller prepaid account if needed.
What is my discount as a reseller?
At the end of each month, a discount of 15% is calculated on the total amount billed to your customers and a credit note is issued. The reseller prepaid account will then be credited.
What is my earning as an affiliate?
The Partner Program also includes an affiliate program which allows you to earn revenues each time one of your referred client purchases his/her subscription. Earnings gained from the affiliate program are credited in the Affiliate application of your GroupCamp account.
if the customer pays GroupCamp directly: You will receive 50% on the first customer payment and 5% of their payments for life.
if you resell GroupCamp: You will receive 5% of their payments for life.
As a reseller, what are the key steps to set up a client?
First of all there are 2 different cases :
1) Clients that are set up by a reseller
2) Existing clients who enter into a reseller relationship with a GroupCamp reseller (you can share the following article with your customer: https://www.groupcamp.com/h/purchasing-groupcamp-authorized-reseller-partners)
(In the client account) Add the affiliate code for new clients
When you set up a trial account for a client, add your partner code (which is also your affiliate code) on the set up page. If your trial client is the owner of the account, you need to give them your partner code.
Why is that important ? As a partner, since you brought a client to GroupCamp, you will earn affiliate revenues. These revenues are based on the client's subscription (even if you do not end up reselling the subscription).
You (or the account owner) can still add your partner affiliate code 20 days after the account is set up. You need to click on the Manage my Account icon located in the Admin panel.
(In the client account) Add the Reseller relationship
Once a client agrees to be billed by a reseller (we recommend that you do this only then), the owner of the client account can establish the reseller relationship by going to the ‘Manage my account’ section and clicking on ‘Use the services of a partner’
Once the client confirms the request, an email will be sent out to the partner and a pending client event will be generated in the Events application located in the GroupCamp Reseller's account.
(In the Reseller account) Accept the client request in the Reseller Apps
Client requests are listed as ‘pending’ in the Clients application.
The pending clients are also listed in the Clients application.
Click on the client name to access their information and accept the request.
(In the Reseller account) Verify next payment for the client and balance of your prepaid account
Please note that once the client is accepted, your prepaid account will be billed at the next anniversary date. We recommend you to check both the next payment date and the balance of your reseller prepaid account.
Important Note: IT IS THEREFORE IMPORTANT NOT TO ESTABLISH A RESELLER RELATIONSHIP BEFORE THE CLIENT AGREES TO PURCHASE THE ACCOUNT.
Who is handling customer support?
Customer support is entirely up to you. You have therefore three options:
Option 1: All support questions come to you directly, you can then forward us questions when you are unsure of the questions
Option 2: All support questions come to us directly and our support team addresses them.
Option 3: All support questions come to you and us.
Can I cancel, downgrade or upgrade the account of a customer?
Yes you can. On a monthly basis, you can cancel, downgrade and/or upgrade the account of a customer through the GroupCamp Reseller application.
What are the next possible steps with my new customer ?
If you have created an account for a customer, we strongly recommend you to transfer the ownership of the account back to your customer.
Here is the process on how to do so:
- Invite the customer's main contact as a collaborator in the customer account.
- When the main contact is connected in his/her account, then transfer the account ownership to this person. Please read this FAQ for more information: https://www.groupcamp.com/h/owner-role-transferring-the-ownership-of-an-account
- Your contact will then become the owner and administrator of the account. You will become an administrator in the account.
- Ask the owner to delete you from the account by going into the Directory > Users app. He/she can also change your user type and put you as a guest in the account.
The customer account is now linked with your account. As a reseller, you are now in charge of:
- Managing offerings (upgrade, downgrade, cancel)
- Paying GroupCamp bills for your customer
- Supporting your customer with questions coming from the owner and administrators (you may choose to let the GroupCamp support team to support your customer directly - If so please contact GroupCamp)
You may also decide to support collaborators directly (enter your support email adress in the Help Center icon located in the Admin Panel). Please read this FAQ for more information: https://www.groupcamp.com/h/how-to-setup-your-internal-user-support
Important note: You can also keep the ownership of the customer during the free trial period if your customer agrees to it. AFTER the free trial - you need to decide whether or not you need to stay in the account. This is a question of confidentiality beetween your customer and you. Remaining the owner of your customer's account means that you have access to ALL data in your customer's account.
Can other users in my partner account get access to the Reseller Apps?
Short answer: Yes.
If you would like other users in your GroupCamp account to access the Reseller group, go to the Partner section located in the lower left sidebar menu of your account, then click on the Reseller group.
In the Reseller Group, click on the " i " button to open the Information panel, then click on the Manage members button.
In the Manage members popup window, you can add or remove colleagues.
Important note: Only the account owner can manage members in the Reseller group.
How to access the Affiliate group menu and find out your earnings as an Affiliate? How to find your Badges?
Please note thar only the account owner can access the Affiliate menu.
In the Badges application, choose the language for your badge. These badges contain your reseller code.
When a prospect click on a badge, he/she will be automatically redirected to the GroupCamp web site. Your coupon code will be automatically be pre-filled when creating an account.
How to get my invoices and credit notes?
Click on the Reseller group, then use the Invoices app.
Select the month your are looking for (on the right side of the page - here April 2015)
- Each invoice appears when issued.
- At the end of each month, a credit note is issued and your prepaid account is credited.
Note: The account owner will get invoices and credit notes by email. To add email adresses, please use the Email copy field located in the Billing information section of your account.
To reach this section, you must be the account owner and use the Manage my account icon located in the Admin panel.
Does a GroupCamp Partner need to share revenues related to partner services with GroupCamp?
Revenues generated by partners for setup, support or training services is at the discretion of partners.
Does GroupCamp need to be involved in signed agreements between a partner and a GroupCamp customer?
Agreements related to partner services are signed exclusively by the Customer and the Partner. GroupCamp does not need to be part of the agreement.
Can GroupCamp bring customer opportunities to partners?
GroupCamp may bring customer opportunities to Partners depending on their location, services and expertise.
Can I create an account for a customer and transfer the ownership of the account to that customer, for instance at the end of the free trial period?
You can set up an account for a customer (with the customer’s information) and transfer the ownership of the account at the end of the free trial period.
Do I need to be a GroupCamp customer to become a GroupCamp Partner. Do I need to be a paying customer?
You need to have an active GroupCamp account to become a partner. GroupCamp does not require that this account be a paid account (with subsciption to GroupCamp offerings in paid plans). However providing support services to GroupCamp customers also involves a deep knowledge of paid plans and GroupCamp Partners need to be able to answer basic questions regarding plan-specific features.
Can GroupCamp interrupt a contract between a customer and a GroupCamp Partner? Can a customer change partner without prior consent from GroupCamp or the Partner?
The account owner is free to choose a partner and change partner. GroupCamp is not aware of any possible existing agreement between a Partner and a Customer for services related to implementation and support. Within their accounts, GroupCamp customers are free to choose and change their GroupCamp partner.